Gentle Giant Moving Company Reviews & Complaint Profile
Legal name: Gentle Giant Moving Company INC
Website: gentlegiant.com
This is a public-record profile for Gentle Giant Moving Company (Gentle Giant Moving Company INC), based in Somerville, Massachusetts. It covers complaint history, licensing and safety records, review data, BBB status, and website transparency — based on publicly available sources. USDOT #373544, MC-218762.
Last updated: April 11, 2026 · Score version 1.0
Key signals
Score Breakdown
Scores are calculated using a transparent, published formula.
Licensing & Regulatory Status
| Operating Status | AUTHORIZED |
| USDOT Number | 373544 |
| MC Number | MC-218762 |
| Entity Type | CARRIER |
| Authority | COMMON, CONTRACT — ACTIVE |
| Cargo Authorized | Household Goods |
| Insurance on File | Yes — $1,000,000 (required: $1,000,000) |
| Safety Rating | None on file |
| Power Units (Trucks) | 88 |
| Drivers | 253 |
Source: FMCSA SAFER System. Data retrieved April 10, 2026.
Gentle Giant Moving Company Complaint History
Source: FMCSA complaint records. Data retrieved April 10, 2026. View FMCSA complaint records
Safety Record
BASICs Safety Scores
BASICs percentile data is not publicly available for this carrier.
Crash & Inspection Summary
| Total Crashes on Record | 1 |
| Fatal Crashes | 0 |
| Total Inspections | 116 |
| Vehicle Out-of-Service Rate | 7.6923076923076925% (national avg: 20.7%) |
| Driver Out-of-Service Rate | 5.194805194805195% (national avg: 5.5%) |
Source: FMCSA BASICs, crash records, and inspection data. Retrieved April 10, 2026.
Gentle Giant Moving Company Reviews and Review Profile
Why only Google reviews? From our experience in moving company marketing, Google reviews are the hardest to fake. Google's review moderation is the most aggressive among major platforms, making Google ratings the most reliable single indicator of genuine customer sentiment. Other review platforms vary widely in their ability to detect and remove inauthentic reviews.
Source: Google Places public review data. Retrieved April 11, 2026.
Transparency & BBB
Better Business Bureau
| BBB Rating | A+ |
| BBB Accredited | Yes |
Source: Better Business Bureau.
Company-stated signals
Statements the company makes on its own website. Each is shown with the verbatim quote and the page it came from. Company-stated claims are not independently verified unless they name a public registry (FMCSA, BBB, AMSA).
Crew credentials
- In-house / full-time movers
“… sprawling 5,000 sq ft home or a cozy one-bedroom condo, moving doesn't have to feel overwhelming. Our seasoned, full-time movers bring the strength and care to make your local move smooth and seamless across town or just down the block. Leverage …”
Source: https://www.gentlegiant.com/moving-services/local-moving-company/
Pricing commitments
- No hidden fees
“… satisfied with your crew, we’ll make it right. Your peace of mind is our promise. Transparent, Upfront Pricing No hidden fees or surprise charges, just clear, honest estimates you can trust. Full-Service Options From packing and storage …”
Source: https://www.gentlegiant.com/moving-services/local-moving-company/
These items are quoted from the company's own website. Membership claims (AMSA, BBB) can be cross-checked on the named registry; ownership and crew claims are self-attested and are not independently audited.
What to Check Before Hiring Gentle Giant Moving Company
This company has not received an FMCSA safety rating. This does not necessarily indicate a problem — it means FMCSA has not conducted an on-site review of this carrier.
Get written estimates from at least three moving companies before making a decision. Ask each company for their USDOT number and verify it at FMCSA.gov.
Frequently Asked Questions About Gentle Giant Moving Company
Is Gentle Giant Moving Company registered with FMCSA?
Yes. FMCSA records show Gentle Giant Moving Company holds active operating authority (USDOT #373544).
Is Gentle Giant Moving Company a broker or a carrier?
FMCSA records list Gentle Giant Moving Company as a carrier, meaning they operate their own trucks and crews to move household goods.
Does Gentle Giant Moving Company have BBB accreditation?
Yes. Gentle Giant Moving Company is BBB accredited with a A+ rating.
Does Gentle Giant Moving Company have complaints on file?
FMCSA records show no complaints on file for Gentle Giant Moving Company.
What should I verify before booking Gentle Giant Moving Company?
Before booking any mover, verify their USDOT number at FMCSA.gov, confirm their insurance is current, get a written estimate, and check their complaint history. You can review all of this information for Gentle Giant Moving Company on this page.
Is this your company? See something inaccurate?
If you represent Gentle Giant Moving Company or notice incorrect information on this page, you can request a review. All updates are verified against public records.
Data Sources & Disclaimer
This page uses data from the following public sources:
- FMCSA SAFER System — licensing, authority, complaints, safety data (retrieved April 10, 2026)
- Google Places — review rating and count (retrieved April 11, 2026)
- Better Business Bureau (retrieved April 10, 2026)
Mover Scorecard presents publicly available data. Scores are calculated using the formula described on our methodology page. This site does not verify, endorse, or certify any company. A score is not a recommendation. Always conduct your own research before hiring a moving company.